the right team. Automatically.
Asks is the intake layer for Planoda: a single front door across Slack, email, and web forms that classifies, deduplicates, and routes every incoming request — without copy-pasting between tabs.
Asks in short
Install the Planoda Slack app and any thread becomes an Ask with a single emoji or slash command. Thread URL is preserved on the issue, replies sync both ways, and the requester sees state changes inline.
Every workspace gets a custom intake address plus optional CNAME mapping for your own domain. Attachments stream to S3 with virus scanning; signed-DKIM senders skip the spam triage queue; replies thread cleanly.
Drag-and-drop builder with conditional logic, file uploads, captchas, and embeddable themes. Forms publish to a fast static page; submissions write through our tRPC API with rate-limiting and Vercel BotID.
A real DAG-based engine — not a flat list. Rules match on requester, channel, keywords, urgency, and embeddings, then assign owner, project, SLA, and downstream automations. Every rule is versioned and dry-runnable.
SLA timers, automatic escalation, and a tamper-evident audit log on every Ask. Escalations route via Slack DM, email, and PagerDuty. The log is queryable from Insights and exportable to your SIEM on Enterprise.
FAQ
How Slack, email, and web-form intake route to the right team, on the record.
Asks · Business
Slack, email, web forms — routed by the same DAG, audited on the same log.