What does the Customer Feedback Intake template create in my workspace?

Clicking "Use this template" creates a new team ("Customer Success") with 6 workflow states, 6 labels, 7 seed issues, and 3 saved views — a real, editable starting point, not a static preview.

Is this free and open source?

Yes — the template is plain JSON in the MIT-licensed @planoda/templates package on GitHub. You can copy the fields into any tool, or one-click import it straight into a Planoda workspace from this page.

Can I import this more than once?

Yes. Each import creates a fresh, separately-keyed team, so re-importing never overwrites or duplicates anything from a previous import — it just adds another team.

All templates

💬

Product / Customer Success Open source

Customer Feedback Intake

A single intake queue for feature requests, bug reports, and praise from support tickets, sales calls, and in-app widgets — themed, prioritized, and closing the loop when shipped.

Use this template

Workflow states: 6
Labels: 6
Sample issues: 7
Saved views: 3

Included when you import it

Importing this pack creates a real team scoped to your workspace — its workflow states, labels, 7 seed issues, and 3 saved views — all yours to edit the moment it lands. Re-importing is safe: it always adds a fresh, separately-keyed team rather than touching anything from a previous import.

Workflow (created on import)

New

Just came in — not yet reviewed.

Reviewing

Being evaluated for themes and impact.

Planned

Accepted and linked to a roadmap item.

In Progress

The linked roadmap item is being built.

Shipped

Live — time to close the loop with the requester.

Declined

Not planned, with a reason recorded for future reference.

Sample issues (created on import)

[Feedback] Wants bulk CSV import for existing customers migrating off spreadsheets
- feature-request
- enterprise
- churn-risk
Urgent
[Feedback] Would love a dark mode
- feature-request
Medium
[Bug] Notification emails arrive in the wrong timezone
- bug-report
High
[Praise] "This is the first tool my whole team actually uses"
- praise
Low
[Feedback] Needs SAML SSO before renewal
- feature-request
- enterprise
- churn-risk
Urgent
[Feedback] Mobile app crashes on opening large attachments
- bug-report
- nps-detractor
High
[Feedback] Wants a public status page
- feature-request
Medium

Saved views (created on import)

Intake Queue
list · team
Everything new, oldest first — the daily triage list.
By Theme
board · workspace
Board grouped by label to spot recurring themes at a glance.
Roadmap Impact
table · workspace
Planned/In Progress/Shipped items with a count of linked feedback per row.

Ready to spin this up?

One click builds the team, states, labels, issues, and views above in your workspace — all yours to edit.

Use this template See pricing

FAQ

Customer Feedback Intake template — FAQ

More open-source templates

All 10 packs are free, MIT-licensed JSON in the @planoda/templates package. Browse the full gallery