What does the Incident Response template create in my workspace?

Clicking "Use this template" creates a new team ("Site Reliability") with 6 workflow states, 7 labels, 6 seed issues, and 3 saved views — a real, editable starting point, not a static preview.

Is this free and open source?

Yes — the template is plain JSON in the MIT-licensed @planoda/templates package on GitHub. You can copy the fields into any tool, or one-click import it straight into a Planoda workspace from this page.

Can I import this more than once?

Yes. Each import creates a fresh, separately-keyed team, so re-importing never overwrites or duplicates anything from a previous import — it just adds another team.

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Engineering / SRE Open source

Incident Response

A severity-ranked on-call workflow from detection to postmortem, with action items tracked as linked follow-up issues so lessons learned don't get lost after the fire is out.

Use this template

Workflow states: 6
Labels: 7
Sample issues: 6
Saved views: 3

Included when you import it

Importing this pack creates a real team scoped to your workspace — its workflow states, labels, 6 seed issues, and 3 saved views — all yours to edit the moment it lands. Re-importing is safe: it always adds a fresh, separately-keyed team rather than touching anything from a previous import.

Workflow (created on import)

Detected

Alert fired or reported; severity not yet confirmed.

Investigating

Root cause not yet identified.

Identified

Root cause known; fix or mitigation in progress.

Monitoring

Mitigation deployed; watching for recurrence.

Resolved

Incident closed; postmortem may still be pending.

Not an Incident

False alarm or expected behavior.

Sample issues (created on import)

[INC] Payment webhook processing delayed up to 40 minutes
- sev-1
- customer-impact
- postmortem-required
Urgent
Add circuit breaker around the payment-provider webhook client
- action-item
Urgent
Add a queue-depth alert threshold before it becomes customer-visible
- action-item
High
[INC] Elevated 500s on the search endpoint
- sev-2
- customer-impact
High
[INC] Database replica lag exceeded 30s
- sev-3
Medium
[INC] Suspected data-loss: bulk-delete ran against the wrong workspace filter
- sev-1
- data-loss-risk
- postmortem-required
Urgent

Saved views (created on import)

Active Incidents
board · team
Everything not yet resolved, grouped by status — the on-call dashboard.
Postmortem Tracker
list · team
Resolved incidents that still need a written postmortem, plus their open action items.
All Incidents — Table
table · team
Full history with severity, duration, and customer-impact columns for the monthly reliability review.

Ready to spin this up?

One click builds the team, states, labels, issues, and views above in your workspace — all yours to edit.

Use this template See pricing

FAQ

Incident Response template — FAQ

More open-source templates

All 10 packs are free, MIT-licensed JSON in the @planoda/templates package. Browse the full gallery