Run NPS as a closed loop, not a number — survey, segment the verbatims, follow up with detractors, and ship the themes that move the score.
Product and CX teams who want NPS to drive action, not dashboards.
Quick answer
The NPS program template is a ready-made workspace for Product and CX teams who want NPS to drive action, not dashboards.
NPS program template in short
Included when you apply it
Applying this template creates the 1 board below — with every list — and pre-loads 3 sample issues, all yours to edit. The automation rules further down are suggestions you can wire up next; they aren't created for you yet.
A preview of how this template lays out — the boards, their custom workflow states, and where the sample issues land. WIP caps show a badge.
NPS
Q3 NPS survey — segment by plan and tenure
Follow up with every detractor who left a comment
Top theme: onboarding is too slow → roadmap issue
These rules aren't created when you apply the template — they're recipes you can wire up in Settings → Automations once your board exists.
When
A detractor leaves a comment
Then
Create a personal follow-up task assigned to the account owner
When
A verbatim theme reaches 10 mentions
Then
Open a roadmap issue and link every survey response to it
Ready to spin this up?
Sign-up takes seconds. We build this template's boards, lists, and sample issues in your new workspace, all yours to edit.
FAQ
Product roadmap
A Now / Next / Later roadmap that flows discovery to ship, with initiative-level grouping and release notes at the end of the pipe.
View templatePRD tracker
Move specs from draft to approved with explicit review gates, so engineering never starts on a half-baked PRD.
View templateFeature requests
A single intake list for customer feature asks, deduped and labeled, so the loudest request isn't the only one you hear.
View template