AI agents & governance
AI triage & summaries
Let AI do the first pass — categorize and prioritize inbound work, and summarize long threads, with a human in the loop.
Beginner10 min2 lessonsUpdated
What you'll learn
- Use AI triage to propose a category, priority, and routing you confirm or override.
- Summarize long threads and sprawling issues to the decision points.
- Keep a human in the loop — AI removes grunt work, not judgment.
01
AI triage
6 min — A first-pass categorization you stay in control of.
AI triage reads inbound issues and proposes a category, priority, and routing. It's a first pass that saves the repetitive sorting; a human confirms or overrides. The point is to remove the grunt work, not to remove the judgment.
02
Summarization
4 min — Condense long threads and issues to the decision points.
Long comment threads and sprawling issues get a concise AI summary so you can catch up in seconds. Summaries are generated on demand and treat the content as data, never as instructions to act on.