Coordinate customer-facing incident communication — draft, approve, and post status updates — so customers hear a clear, timely message during outages.
Support, comms, and ops owners of the public status page.
Quick answer
The Status & incident comms template is a ready-made workspace for Support, comms, and ops owners of the public status page.
Status & incident comms template in short
Included when you apply it
Applying this template creates the 1 board below — with every list — and pre-loads 3 sample issues, all yours to edit. The automation rules further down are suggestions you can wire up next; they aren't created for you yet.
A preview of how this template lays out — the boards, their custom workflow states, and where the sample issues land. WIP caps show a badge.
Incident comms
Degraded dashboard performance — initial notice
Hourly update cadence while investigating
Post-resolution summary and apology
These rules aren't created when you apply the template — they're recipes you can wire up in Settings → Automations once your board exists.
When
Incident enters 'Investigating'
Then
Draft an initial customer-facing notice from the template
When
No update posted in 60 minutes during an active incident
Then
Remind the comms owner to post the next status update
Ready to spin this up?
Sign-up takes seconds. We build this template's boards, lists, and sample issues in your new workspace, all yours to edit.
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