Keep the help center accurate and complete — write new articles, fix gaps surfaced by support, and review existing docs against the latest product.
Support and docs teams owning the self-serve knowledge base.
Quick answer
The Help-center content template is a ready-made workspace for Support and docs teams owning the self-serve knowledge base.
Help-center content template in short
Included when you apply it
Applying this template creates the 1 board below — with every list — and pre-loads 3 sample issues, all yours to edit. The automation rules further down are suggestions you can wire up next; they aren't created for you yet.
A preview of how this template lays out — the boards, their custom workflow states, and where the sample issues land. WIP caps show a badge.
Help center
New article: setting up SSO
Gap: top deflectable ticket has no article
Update screenshots after the dashboard redesign
These rules aren't created when you apply the template — they're recipes you can wire up in Settings → Automations once your board exists.
When
Article references a redesigned feature
Then
Move it to 'Outdated' and assign a screenshot refresh
When
Support tags a ticket 'no-article'
Then
Open a content-gap issue with the question text
Ready to spin this up?
Sign-up takes seconds. We build this template's boards, lists, and sample issues in your new workspace, all yours to edit.
FAQ
Customer feedback intake
A triage queue for everything customers tell you — bugs, asks, praise — routed to the right team instead of a shared inbox.
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A support queue with response-time states and priority-based escalation, so SLA breaches surface before the customer notices.
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Track vendor relationships, renewals, and security reviews on a calendar cadence — so no contract auto-renews by surprise.
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