Does every Intercom message create a request, or just new conversations?

Just new conversations — the trigger is a customer starting one, not every message inside an existing thread.

Where does the plan-tier badge come from?

From the first company associated with the Intercom contact and that company's plan name. If the contact has no company/plan association, the request is tier-badged as free.

Is Intercom available on every plan?

No — Intercom is a Business-tier integration.

Can I use Intercom and Zendesk at the same time?

Yes. Requests from each are tagged with their source, so they land in the same Customer Requests queue without being confused for each other.

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Intercom integration.

Every new Intercom conversation lands as a Customer Request, so a support thread and the engineering work it triggers stop living in two disconnected tools.

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Intercom integration in short

The Intercom integration connects Intercom with Planoda — available now.
Every new Intercom conversation lands as a Customer Request, so a support thread and the engineering work it triggers stop living in two disconnected tools.
What you can do: Turn a new Intercom conversation into a Customer Request automatically when a customer opens one. Carry the customer's plan tier across from Intercom's company data, so the right-rail badge shows whether a request came from a free, pro, or enterprise account without anyone looking it up.
Connect it from Settings → Integrations in a few steps — no code required.

What you can do

Put Intercom to work.

Turn a new Intercom conversation into a Customer Request automatically when a customer opens one.
Carry the customer's plan tier across from Intercom's company data, so the right-rail badge shows whether a request came from a free, pro, or enterprise account without anyone looking it up.
Keep the originating conversation's subject and message as the request's context, not just a link back to Intercom.
Fall back to a 'free' tier badge when no company/plan association exists on the contact, instead of leaving it blank.

Great for

Where Intercom pulls its weight.

Give support-raised issues a path into engineering triage without a manual copy-paste step.
See at a glance whether a request came from a paying enterprise account or a free user, before deciding how fast to respond.

Setup

Connect Intercom in minutes.

Connect IntercomFrom Settings → Integrations, choose Intercom and authorize Planoda to receive conversation webhooks.
Watch requests arriveThe next new customer conversation in Intercom appears as a Customer Request, tier-badged from the contact's company plan.
Triage from PlanodaWork the request like any other Customer Request — link it to an issue, prioritize it, and track it through resolution.
Confirm the linkOpen a created request to see it traces back to the originating Intercom conversation.

FAQ

Intercom integration FAQ.

Works with

More support integrations.

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Where this fits

How teams use Intercom in their workflow.

Ready to connect?

Connect Intercom to Planoda.

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