The problem
Feedback lands everywhere — support threads, sales calls, a forgotten spreadsheet. The same request gets logged five times, nobody can quantify demand, and customers never hear that the thing they asked for shipped.
Use case · Customer feedback
Customer feedback in Planoda is a request pipeline that turns scattered asks into prioritized, shipped work — and closes the loop with the customers who asked.
Customer feedback — in short
The problem
Feedback lands everywhere — support threads, sales calls, a forgotten spreadsheet. The same request gets logged five times, nobody can quantify demand, and customers never hear that the thing they asked for shipped.
How Planoda solves it
Asks intake captures requests from Slack, email, and web forms, AI triage clusters and routes them, and each one links to the engineering issue that resolves it. When that issue ships, the trail back to every requester is intact, so closing the loop is one step.
What you get
The same workspace, the capabilities that matter most for this workflow.
Asks intake captures requests from Slack, email, and web forms, AI triage clusters and routes them, and each one links to the engineering issue that resolves it. When that issue ships, the trail back to every requester is intact, so closing the loop is one step.
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Every capability above is a real, shipped feature. Dive into the product pages that document them.
Through your team's lens
How customer feedback looks different depending on the team running it.
What good looks like
We're pre-launch and building in the open, so this is the workflow we're shipping for — not a customer quote. When it's working, your team runs customer feedback without thinking about the tool:
FAQ
Ready to ship?
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