For support teams
Planoda for customer support is a request-tracking platform that turns reports into shipped fixes: capture from Slack, email, and forms, route with AI, and link every request to the engineering work that resolves it.
Planoda for customer support teams, in short
The problem
Support sees the problem first but has no clean way to push it into the work that fixes it. Requests scatter across threads, the same bug gets logged five times, the hand-off to engineering loses context, and the customer never hears that their issue was resolved.
How Planoda solves it
Planoda captures requests from Slack, email, and embeddable forms into one queue, AI triage clusters duplicates and routes by theme, and each request links to the engineering issue that resolves it. SLA tracking keeps the urgent ones visible, and when the fix ships the trail back to every requester is intact — so closing the loop is one step.
How it works
The concrete workflows this team runs every week — and how each one moves in Planoda.
One queue instead of five scattered threads.
Confirm, don't start from scratch.
Push the problem into the work that fixes it.
Tell the customer their issue shipped.
Your prebuilt agent
Classifies, prioritizes, and routes every incoming request on arrival — under your approval. Every action runs under propose-and-approve governance with a full audit trail.
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Every workflow above is a real, shipped capability. Dive into the product pages that document them.
How we compare
| Capability | Planoda | Spreadsheets + docs | Generic PM tool |
|---|---|---|---|
| One shared schema across every team | Included | Not included | Not included |
| AI agent on every surface, under propose/approve | Included | Not included | Not included |
| Keyboard-first, sub-100 ms navigation | Included | Not included | Varies |
| No-code automations + SLA tracking built in | Included | Not included | Add-on |
| Live dashboards roll up from real work | Included | Manual | Limited |
| One login and one bill — replaces the stack | Included | Not included | Not included |
One shared schema across every team
AI agent on every surface, under propose/approve
Keyboard-first, sub-100 ms navigation
No-code automations + SLA tracking built in
Live dashboards roll up from real work
One login and one bill — replaces the stack
What good looks like
We're pre-launch and building in the open, so these are the outcomes we're shipping for — modeled, not a customer quote. When it's working, this is what changes for your team:
A note from the founder
“I'm building Planoda in the open and putting my name on it. No borrowed logos, no invented stats — just the work, shipped and auditable. If it doesn't earn your trust, tell me.”
Dmitrii Selikhov is the founder of Planoda and a lead full-stack engineer with 15+ years building developer tools and leading teams as a technical lead, software architect, and CTO.
Go deeper
Customer feedback in Planoda is a request pipeline that turns scattered asks into prioritized, shipped work — and closes the loop with the customers who asked.
ExploreBug triage in Planoda is an AI-assisted intake queue that routes, prioritizes, and assigns incoming bugs in seconds — a human confirms, and the queue stays clear.
ExploreIncident response in Planoda is a coordinated response that spins up the moment an alert fires — paging the right team and keeping the post-mortem timeline honest.
ExploreBy industry
Planoda for B2B SaaS is a unified work platform where roadmaps, cycles, and customer-request intake share one relational model — so what customers ask for connects to what engineering ships, without a tool per team.
ExploreFAQ
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