Can I capture feedback without leaving Slack?

Yes. Asks intake pulls requests straight from Slack, email, and embeddable forms into one queue, so you log feedback where it arrives instead of context-switching into another tool.

How do I show product which requests matter most?

AI triage clusters duplicates and the demand signal rolls up, so the most-requested themes are obvious rather than buried across a hundred separate threads.

Can customers be told when their request ships?

Each request links to the engineering issue, so when it ships the trail back to every requester is intact and you can close the loop in a single step.

Customer feedback · for Customer support

From customer ask to shipped fix — and back.

For support, customer feedback is the relationship, not a backlog. The angle is the round trip: capture once, link to the fix, and notify the exact people who asked when it lands — so feedback feels heard instead of swallowed.

Get started — free All of customer feedback

Customer feedback for Customer support — in short

For support, customer feedback is the relationship, not a backlog. The angle is the round trip: capture once, link to the fix, and notify the exact people who asked when it lands — so feedback feels heard instead of swallowed.
Capture requests from Slack, email, and embeddable web forms
AI triage to cluster duplicates and route by theme
Link every request to the engineering issue that resolves it

The problem for customer support

Feedback lands everywhere: support threads, chat, a forgotten spreadsheet. The same request gets logged five times, nobody can quantify demand, and customers never hear that the thing they asked for shipped.

How Planoda solves it

Asks intake captures requests from Slack, email, and web forms, AI triage clusters and routes them, and each one links to the engineering issue that resolves it. When that work ships, the trail back to every requester is intact — closing the loop is one step.

What you get

Everything customer support needs for customer feedback.

02Customer feedback · Customer support

From customer ask to shipped fix — and back.

Capture requests from Slack, email, and embeddable web forms
AI triage to cluster duplicates and route by theme
Link every request to the engineering issue that resolves it
Demand signal rolled up so the loudest themes are obvious
Close the loop with requesters when the linked work ships

Explore Customer feedback · Customer support

What good looks like

Customer feedback for customer support, without the busywork.

We're pre-launch and building in the open, so this is the workflow we're shipping for — not a customer quote. When it's working, customer support runs customer feedback without thinking about the tool:

Capture requests from Slack, email, and embeddable web forms
AI triage to cluster duplicates and route by theme
Link every request to the engineering issue that resolves it
Demand signal rolled up so the loudest themes are obvious
Close the loop with requesters when the linked work ships

Keep exploring

Where this fits.

The fuller picture — the parent workflow, this team's solution page, and adjacent workflows worth a look.

Use case

Customer feedback

Customer feedback in Planoda is a request pipeline that turns scattered asks into prioritized, shipped work — and closes the loop with the customers who asked.

View use case

For your team

Customer support

Planoda for customer support is a request-tracking platform that turns reports into shipped fixes: capture from Slack, email, and forms, route with AI, and link every request to the engineering work that resolves it.

View solution

Related use case

Bug triage

Bug triage in Planoda is an AI-assisted intake queue that routes, prioritizes, and assigns incoming bugs in seconds — a human confirms, and the queue stays clear.

Explore

Related use case